---
title: "English for Support Teams — Writing and Speaking | Carna"
description: "Train support teams in English with writing and speaking practice from a published library, deadlines that hold, and a report that scores every course."
canonical: https://carna.ai/en/business/customer-success/
lang: en
dateModified: 2026-10-30T00:06:08+03:00
---

For support teams

# See how your agents score.

Support is written and spoken, under pressure. Carna gives agents essay writing and speaking practice, and scores every course they take.

[Book a demo](https://carna.ai/en/business/#demo)

[See pricing](https://carna.ai/en/pricing/)

A1–C2 · Every module at a CEFR level

Trainer app · Reports

A group report in Carna: every course by its average score, strongest first. Carna's trainer and learner app, shown with a sample school's demo data.

ONE AGENT

## One agent, in full.

Open one agent: each course with its score, the attempts it took and whether it came in late. A course they have not started says so, on its own row.

1. Each course, with its score
2. Attempts per course, and what came in late
3. What they have not started yet

One learner's record in Carna: each course with its score, the attempts it took and whether it came in late. Carna's trainer and learner app, shown with a sample school's demo data.

A WEEK WITH CARNA

## The practice, and the agent's side.

Essay writing and speaking practice from a library that is ready to use, and a Learn screen each agent opens between tickets.

- PRACTICE · BETA

  ### Essay writing and speaking, assigned.

  Trainers assign essay writing, speaking scenarios and independent speaking from Carna's published library, which is in Beta, to the team or to named agents.

  The practice library in Carna (Beta): speaking scenarios, independent speaking and essay writing, ready to assign to a group. Carna's trainer and learner app, shown with a sample school's demo data.

- THE AGENT'S SIDE

  ### What's due, soonest first.

  Agents open Carna to everything assigned, soonest due first, and pick up where they stopped, on a laptop between tickets or on a phone.

  The learner's Learn screen in Carna: everything assigned, soonest due first, each with its CEFR level. Carna's trainer and learner app, shown with a sample school's demo data.

FAQ

## Questions support leads ask.

What support leads ask before the first module goes out.

### Does Carna cover written support as well as calls?

Practice includes essay writing alongside speaking scenarios and independent speaking, all from Carna's published library, which is in Beta. Each assessed writing and speaking task shows a CEFR level and an IELTS band in the agent's record.

### Will this move our CSAT?

Carna reports what agents did in Carna: every course by its score, the team average, what was handed in, and each assessed task with its level. Read it against your own satisfaction scores; Carna does not import them.

### How fast can a team start?

Agents use Carna in a browser, on a phone or a laptop. A trainer assigns the first module with a due date, and every agent sees it on their Learn screen. We will walk through onboarding on the demo.

### Does it connect to our helpdesk or LMS?

Talk to us about your LMS on the demo, and we will tell you exactly what connects today.

— KEEP EXPLORING

## Carna across the business.

- [Sales teamsOne programme for the team, with a record per rep.](https://carna.ai/en/business/sales-teams/)
- [HR and people leadsA group report per team, and a record per person.](https://carna.ai/en/business/hr/)
- [Workforce upskillingRoll out to everyone, with a due date and an attempt cap.](https://carna.ai/en/business/workforce-upskilling/)
- [LeadershipPractice between meetings, with a trainer's review.](https://carna.ai/en/business/leadership/)
- [PricingPer licence with a minimum bundle, quoted after a demo.](https://carna.ai/en/pricing/)
- [TrustHow Carna handles your people's data.](https://carna.ai/en/trust/)

CARNA FOR BUSINESS

## See it with your queue in mind.

Walk through the trainer and learner app with us, with your agents' week in mind.

[Book a demo](https://carna.ai/en/business/#demo)

[See pricing](https://carna.ai/en/pricing/)