A1
Speaking Scenarios
Ordering at a café
You stop at a café before school. Mia takes your order — ask what is on the menu.
~5 min Dialogue
For support teams
See how your agents score.
Support is written and spoken, under pressure. Carna gives agents essay writing and speaking practice, and scores every course they take.
Trainer app · Reports
A group report in Carna: every course by its average score, strongest first. Carna's trainer and learner app, shown with a sample school's demo data.
ONE AGENT
One agent, in full.
Open one agent: each course with its score, the attempts it took and whether it came in late. A course they have not started says so, on its own row.
- Each course, with its score
- Attempts per course, and what came in late
- What they have not started yet
One learner's record in Carna: each course with its score, the attempts it took and whether it came in late. Carna's trainer and learner app, shown with a sample school's demo data.
A WEEK WITH CARNA
The practice, and the agent's side.
Essay writing and speaking practice from a library that is ready to use, and a Learn screen each agent opens between tickets.
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PRACTICE · BETA
Essay writing and speaking, assigned.
Trainers assign essay writing, speaking scenarios and independent speaking from Carna's published library, which is in Beta, to the team or to named agents.
The practice library in Carna (Beta): speaking scenarios, independent speaking and essay writing, ready to assign to a group. Carna's trainer and learner app, shown with a sample school's demo data.
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THE AGENT'S SIDE
What's due, soonest first.
Agents open Carna to everything assigned, soonest due first, and pick up where they stopped, on a laptop between tickets or on a phone.
The learner's Learn screen in Carna: everything assigned, soonest due first, each with its CEFR level. Carna's trainer and learner app, shown with a sample school's demo data.
FAQ
Questions support leads ask.
What support leads ask before the first module goes out.
Does Carna cover written support as well as calls?
Practice includes essay writing alongside speaking scenarios and independent speaking, all from Carna's published library, which is in Beta. Each assessed writing and speaking task shows a CEFR level and an IELTS band in the agent's record.
Will this move our CSAT?
Carna reports what agents did in Carna: every course by its score, the team average, what was handed in, and each assessed task with its level. Read it against your own satisfaction scores; Carna does not import them.
How fast can a team start?
Agents use Carna in a browser, on a phone or a laptop. A trainer assigns the first module with a due date, and every agent sees it on their Learn screen. We will walk through onboarding on the demo.
Does it connect to our helpdesk or LMS?
Talk to us about your LMS on the demo, and we will tell you exactly what connects today.
CARNA FOR BUSINESS
See it with your queue in mind.
Walk through the trainer and learner app with us, with your agents' week in mind.